FAQs
SHIPPING
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Average transit times : 5 to 8 business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
You will have the option to cancel your order directly from your confirmation email within one hour. Scroll down to find the “You’ve changed your mind” section. If it’s been more than 60 minutes, send an email to contact@laviski.com and we’ll help you find another solution.
PRODUCT
We’re sorry you didn’t love your Laviski products . Please reach out to contact@laviski.com with your order number and the products and our team of customer service specialists will help guide you through the process of exchanging or returning your purchase.
Please review our Refund Policy
If you received a different product than the one you ordered, we are extremely sorry! Please contact us at contact@laviski.com and we will make sure you get the product you ordered!
OTHER
If you have a question not listed, please let us know by contacting us at: contact@laviski.com