HOW DO I CANCEL AN ORDER ?
You will have the option to cancel your order directly from your confirmation email within one hour. Scroll down to find the “You’ve changed your mind” section. If it’s been more than 60 minutes, send an email to email@example.com and we’ll help you find another solution.
I ACCIDENTALLY CANCELED MY ORDER, CAN I RESUME IT ?
If you cancelled your order on the site and still want to receive it, the best way to do so is to place a new order at checkout. Email firstname.lastname@example.org if you have any questions – we’re here to help.
I CANCELLED MY ORDER, BUT I’M NOT SURE IF IT WENT THROUGH. CAN YOU CONFIRM THAT IT HAS BEEN CANCELLED ?
If you cancelled your order using the link in your confirmation email, you will receive another email once the order has been successfully cancelled. If you did not receive a cancellation confirmation email, please let us know at email@example.com (including your original #GLO order number) and we will take a look!
I DON’T SEE THE AUTO-CANCEL OPTION! HOW DO I CANCEL MY ORDER ?
If you have placed an order containing a gift card, please email firstname.lastname@example.org as soon as possible (with your order number and cancellation/change request) and we can assist you.