Our answer to the most frequently asked questions regarding the return policy is included below. If you have a question not listed, please let us know by contacting us at:  contact@laviski.com

RETURNS & EXCHANGES : 

How do I make a return or an exchange?

We’re sorry you didn’t love your Laviski items . Please reach out to contact@laviski.com with your order number and the products and our team of customer service specialists will help guide you through the process of exchanging or returning your purchase.

Do you accept returns from these countries?

• Yes, we accept returns

How can customers return your products?

• by mail

How will customers get the return label?

• In the box

For customer remorse

• No cost

Select The product conditions that you allow for returns?

• New

What is the restocking fee?

• No restocking fee

How much will customers pay for return shipping?

• No cost

What’s your return policy?

All returned items must be processed within 31 days from delivery date.

To make a return, or if you have difficulty making a return within the 31 day period, please reach out to contact@laviski.com.

The order number must be provided to make a return, and you will receive a full refund on your original payment method.

How long does it take to process a return?

Credit card refunds typically take 4-10 business days to appear on your statement.

What should I do if I receive the wrong product?

If you received a different product than the one you ordered, we are extremely sorry! Please contact us at contact@laviski.com and we will make sure you get the product you ordered!

What is the return procedure if I am not satisfied with the product?

You can return the product within 31 days of receiving your package. Here’s what you need to do:

1. Securely pack the items in a box.
2. Affix the shipping label to the address side of the package, covering any previous shipping addresses and barcodes without overlapping adjacent sides.
3. Include your contact information (phone and email), just in case we need to reach you.
4. Ship the package from your nearest post office or shipping company.

For customers in the USA:
Please return the product(s) to:
860 Northeast 94th St, Seattle, Washington 98115, USA

For customers in the UK:
The return address will be provided in the return label included with your package.

If you did not receive a return label, please send an email to contact@laviski.com.

Please note! If you have received a faulty product, it is important that you send an e-mail to contact@laviski.com before returning your order.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.