At Laviski, we are committed to providing you with premium lighting and home essentials. We want you to love your purchase, but we understand that sometimes things don’t work out. Below is our comprehensive policy on returns, refunds, and exchanges.

1. Return Period

Our return policy lasts for 31 days from the date your order is delivered. If 31 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The item must be unused and in the same condition that you received it.
• It must be in the original packaging (including all protective foam, plastic, and manuals).
• For lighting fixtures: Items that have been installed, mounted, or modified (wires cut) cannot be accepted for safety and resale reasons.
• A receipt or proof of purchase (Order #) is required.

3. Return Shipping Costs & Fees

We believe in transparency regarding costs. Please review the scenarios below:

A. Defective, Damaged, or Wrong Item Received

If you received a damaged product or the wrong item, Laviski will cover the shipping costs. We will provide you with a prepaid shipping label or send a replacement immediately free of charge.

B. Customer Remorse (Changed Mind / No Longer Needed)

If you are returning an item because it did not fit your decor, you changed your mind, or ordered by mistake:

• Return Shipping: The customer is responsible for paying the shipping costs to return the item to our central warehouse. Shipping costs are non-refundable.
• Restocking Fee: A standard 20% restocking fee will be deducted from your refund total. This covers inspection, repacking, and warehouse processing fees.

4. How to Initiate a Return

To start a return, please follow these steps:

1. Email us at contact@laviski.com with your Order Number and the reason for the return.
2. If the item is damaged, please attach photos or a short video showing the issue.
3. Our support team will review your request within 24 hours.
4. If approved, we will provide you with the Return Merchandise Authorization (RMA) and the correct shipping address.

5. Refunds

Once your return is received and inspected at our warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the item.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 4-5 business days, depending on your bank’s processing times.

6. Cancellations

We use an automated fulfillment system to ensure fast shipping. Therefore, you may cancel your order within 60 minutes of placing it. After 60 minutes, the order is automatically processed and sent to our warehouse for packing, at which point it cannot be cancelled. In that case, you will need to follow the standard return procedure after the item arrives.

7. United Kingdom & International Orders

For customers in the UK and EU, we respect all local consumer laws. However, please note that for international returns due to “change of mind,” the customer is still responsible for the cost of return shipping to our designated return facility.

Contact Us

If you have any questions regarding your order, please contact our support team:

• Email: contact@laviski.com
• Phone (USA): +1 206-456-7613
• Phone (UK): +44 7915 641784