Order Tracking
While you wait
Where your parcel is, step by step
Most messages we get are about the middle of this list. So here is exactly what happens after you order, and roughly when — no vague promises.
Order placed
A confirmation email lands within a few minutes. If you can’t find it, check your spam folder — that is nearly always where it is.
Packed and sent
Order before 2:00 PM Pacific and it leaves the next working day. We dispatch Monday to Saturday.
Tracking goes live
Your tracking number arrives by email. It often sits still for a day or two at the start — that is the carrier not scanning yet, not a lost parcel.
Delivered
Counted from the day you order, to addresses in the United States and the United Kingdom. Shipping is free on every order — there is no threshold to reach.
If something isn’t right
Tracking hasn’t moved
Give it five business days — early silence is normal. Still nothing after that? Email us and we will chase the carrier ourselves. You should not have to.
Damaged or wrong item
Send a photo and your order number. We replace it or refund you right away — you do not wait for the return to travel back to us first.
You changed your mind
31 days to send it back, a prepaid label we email to you, and no restocking fee. Opened and lightly used is fine — you are allowed to have tried it.