Six to seven business days, to the United States and the United Kingdom.

Order before 2:00 PM Pacific and it leaves us the next business day. We dispatch Monday to Saturday, and you get tracking as soon as it ships.

Free, on every order. There is no minimum to reach and nothing added at checkout.

We ship to the United States and the United Kingdom. If you are outside those two, we cannot deliver to you yet.

Use the Track Order page with your order number and email address. It shows live updates as the parcel moves.

The tracking number is also in your dispatch email.

Usually yes, as long as it has not shipped. Email contact@laviski.com with your order number and the correct address and we will update it.

Once a parcel is with the carrier we cannot redirect it.

You have 31 days from the day it arrives. Email us and we send a prepaid label to print — returns cost you nothing.

There is no restocking fee, and it is fine if you have already opened or used it. Refunds go back to your original payment method within four to five business days of the return reaching us.

Send us a photo and your order number and we will ship a replacement or refund you straight away.

You do not need to send the damaged item back first.

Within one business day, Monday to Friday. Messages go to contact@laviski.com and are read by a person, not a bot.

All major credit and debit cards, including Visa, Mastercard and American Express, plus Apple Pay and Google Pay where your device supports them.

Checkout runs over an encrypted connection, and your card details are handled directly by our payment provider — they never reach our servers and we never see or store them.

We only keep what is needed to process and deliver your order.